Privacy Policy
PRIVACY POLICY
OUR PRIVACY COMMITMENT
ACOM International Pty Ltd (‘ACOM’) is committed to protecting the privacy of your personal information or personal data, as defined below (hereafter referred to, collectively, as “personal information”). We strive to manage your personal information in an open and transparent way.
ACOM will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
ACOM will not use or disclose your personal information for purposes unrelated to the services we provide, unless we first obtain your consent.
This Privacy Policy sets out how we comply with our obligations under the Privacy Act 1988.
ACOM is bound by the requirements of these laws, which regulates how we may collect, use, disclose and/or store personal information. These laws also specify how individuals may access and correct personal information held about them.
“Personal Information" (as defined in the Privacy Act 1988 (Cth)) means information or an opinion about an identified individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, these types of information could include your name, contact details, age and health information.
If you have any questions regarding ACOM's Privacy Policy, please call us on 1800 288 797 or email us at sales@acominternational.com.au. If you would like ACOM to send you a hard copy of this policy, please contact us and we will do so.
By visiting our websites and/or providing your personal information or data to us, you consent to the terms and conditions in this Privacy Policy, unless you tell us to the contrary by contacting us. If you wish to withdraw consent to the collection, use or disclosure of your personal information or data, please email us at sales@acominternational.com.au.
From time to time, our policies and procedures will be reviewed and, if appropriate, updated. If any changes are made to this policy these will be posted on our websites.
How and why does ACOM collect and hold your personal information?
ACOM will only collect personal information about you by lawful and fair means, and not in an unreasonably intrusive manner.
It is ACOM’s usual practice to collect personal information directly from you when you:
- complete any online form on one of our websites or online payment gateways;
- register with any of our other loyalty or marketing programs;
- visit or use an ACOM website;
- enter an ACOM trade promotion or competition;
- subscribe to marketing and sales material or communications;
- complete an online form on one of our social media channels;
- register an ACOM gift card;
- complete an online form on one of our online advertisements that is placed on a third party website;
- complete and return to us a hard copy form that is provided with one of our products;
- complete and return to us a wholesale account application form;
- request delivery of ACOM products;
- make a purchase, redeem a gift card, return or exchange a product where we request you to verify your identity;
- speak with us, or one of our representatives directly during a product or sales enquiry; or
- contact us directly by telephone, via mail, e-mail or online via our websites or social media channels.
We may collect personal information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.
Where we can, we will allow you to deal with us anonymously or by using a pseudonym. However, in some circumstances, this may not be possible, and ACOM may need to collect personal information from you to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with a service.
If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so).
What kind of personal information does ACOM collect and hold?
Any personal information that you provide directly or via other channels is collected and managed by ACOM.
If you provide your personal information to a third party via a link from an ACOM website, that information is collected and managed by those third parties which are not related to ACOM. You should familiarise yourself with their privacy policy prior to deciding whether you wish to provide them with your information.
The types of personal information ACOM may collect includes your:
- name;
- date of birth;
- gender;
- marital status and family details;
- residential, business and postal address;
- email address;
- contact telephone numbers;
- identification details;
- testimonials or opinions;
- photos of you;
- financial information, such as credit card details;
- written or verbal contact with ACOM, including voice recordings of telephone conversations you have had with our employees; and
- activities, including but not limited to lifestyle and other interests.
Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.
If you provide us with information about any third party, you must obtain that third party's permission to give us the information and inform them that you have given the information to us.
How does ACOM use your personal information?
We use your personal information for a variety of reasons including, but not limited to the following:
- to contact you in relation to our loyalty or marketing programs;
- to provide services and products to you;
- to answer your inquiries and deliver customer service to you;
- to tell you about other products that we think may be of interest to you;
- to enable us to undertake a credit assessment;
- to maintain and improve customer services;
- to manage your gift card balance;
- to meet our legal obligations;
- to consider making offers for employment purposes;
- to manage and resolve any legal, consumer or commercial complaints and issues;
- to carry out internal functions including training; and
- to conduct marketing research and analysis.
In what circumstances will ACOM disclose your personal information?
In the course of conducting our business and providing our products and services to you, we may disclose your personal information.
We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:
- you have consented to the disclosure;
- you would reasonably expect, or have been told, that your information is passed to those individuals, businesses or agencies; or
- it is otherwise required or authorised by law.
If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.
Who do we disclose your personal information to?
We may disclose your personal information to:
- to companies that perform services on our behalf, such as delivery companies, data entry service providers, trade promotion or gift card administration and account management providers;
- professional advisers (such as lawyers or auditors);
- payment systems operators and financial institutions;
- organisations authorised by ACOM to conduct promotional, research or marketing activities;
- upon lawful request from law enforcement agencies or government authorities; and
- any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.
We are committed to compliance with all laws and requirements relating to the use of your personal information. We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way.
From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, which we think may be of interest to you. When we contact you it may be by mail, telephone, email, SMS/text message or social media message.
Where we use or disclose your personal information for the purpose of direct marketing, we will:
- allow you to request not to receive direct marketing communications (also known as ‘opting-out’); and
- comply with your request to ‘opt-out’ of receiving further communications within a reasonable timeframe.
ACOM will only ever contact you if we have obtained your consent, and you can ask to be removed from our marketing lists at any time by contacting us directly.
If you do not wish to be contacted by ACOM, please e-mail us at sales@acominternational.com.au.
Does ACOM disclose your personal information to overseas recipients?
Your personal information may be disclosed to business partners and service providers in Australia and overseas.
Sometimes we use third party platforms and services to process sales, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on ACOM’s behalf) to prevent unauthorised access, use, disclosure, copying, modification and disposal thereof.
ACOM will not use Government Identifiers, such as a driver's licence number as its own identifier of individuals.
We will take all reasonable steps to ensure that your personal information is stored securely and is protected from misuse and loss and from unauthorised access, modification or disclosure.
The personal information that we collect about you is stored on our database servers & filing systems managed by us in Australia.
We use Secure Socket Layer (SSL) certificates to encrypt your card and address details. We will destroy or de-identify personal information once it is no longer required by law.
A cookie is a small text file stored in your computer’s memory or on your hard disk. We use cookies to identify specific machines to collect aggregate information on how visitors are experiencing the Website. While cookies allow a computer to be identified, they do not permit any reference to a specific individual. For cookie settings, please refer to your browser’s manual.
Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of these third-party websites.
These links are provided for your convenience and do not represent ACOM's endorsement of any linked third-party website. We recommend that you check the privacy policies of these third parties prior to providing them with your personal information.
No links may be made to this website without our prior written consent.
How you can access or correct your personal information
You can request access to the personal information we hold about you at any time, and we will provide you with that information unless we are prevented by law from giving it to you.
If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
You will not be charged for accessing your information, although we might have to charge a reasonable fee for processing your request, including photocopying, administration and postage. We will provide you with a written estimate of any fee payable before we process your request.
If you believe that your personal information is not accurate, complete or up to date, please contact us via the contact details below and we will correct this information.
How you can notify us of a privacy concern or contact our Privacy Contact Officer
If you:
- have queries, concerns or complaints about the manner in which your personal information has been collected or handled by ACOM;
- or would like to request access to or correction of the personal information we hold about you;
please write to:
The Privacy Officer
ACOM International
150 Colemans Rd, Carrum Downs, VIC, 3201
Ph: 1800 288 797
Email: sales@acominternational.com.au
EMPLOYEES
ACOM collects personal information (which may include sensitive information) from its employees (past, current and future) in order to provide a range of employment related services.
ACOM collects personal information directly from job applicants (and their referees) or from recruitment agencies and relates service providers. The information we collect may include your name, address contact details, employment and education history, the names of your referees and other relevant information.
This information we collect about you will be used for evaluative purposes in recruitment and may be disclosed to third party service providers who provide recruitment related services to us. This may include overseas recruitment related services located in Australia, New Zealand, Singapore and Malaysia.
We collect information from our suppliers to facilitate sourcing and purchasing products and services. This information can be collected directly from suppliers and related service providers. We may share supplier information with entities located overseas in the Asia Pacific Region.